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SHR Soundbites

Jul 30, 2020

Alessandro, the Direct Booking Coach, talks about a couple of case studies he presented at ARMA's latest Revenue Management Summit, during his presentation entitled, 'Where Marketing meets Revenue and Distribution.'


Jul 28, 2020

Cypriana George, Services Manager with Sandals Resorts International, joins me from St. Lucia.

With 6 hotels open on the island, the Caribbean is showing signs of re-opening.

Cypriana has some good advice for hoteliers out there:
🗹 stay vigilent
🗹 make sure safety protocols are up to par
🗹 stay in touch with...


Jul 28, 2020

She's back! Bianca Porto Barga joins me again, and brings a friend, Paula Ruthenberg, Director of Group Sales, with One&Only Resorts.

We talk about group sales amid a pandemic. That's right! Group sales. There's an angle here that is working and these two pros break it down for us.

Key takeaways:
🗹 Privacy is a big...


Jul 23, 2020

This Sales Manager might be young and inexperienced, but she's taking this pandemic with grit and thoughtfulness. With many employees from the hotel gone, including 10 from her own team, she's doing jobs around the hotel she never thought she'd be doing, but appreciating the experience of knowing how things work and...


Jul 20, 2020

Sarah, Director of Distribution, from Germain Hotels. Germain has a diverse portfolio of 18 hotels in 11 destinations, and while struggling, like most every other hotel, they are beginning to re-open properties with a soft uplift in reservations. They understand leisure travel is coming back first, corporate and...