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SHR Soundbites

Sep 28, 2020

Adele Gutman Milne, CHDM, longtime VP of Sales, Marketing, and Revenue at Library Hotel Collection joins me from South Carolina.

I’m coming to your from the magnificent, Margaritaville Lake Resort, Lake Conroe | Houston.

Adele is a native New Yorker, who studied dance in Houston, Texas, then hotel management.

Key...


Sep 25, 2020

 gets nerdy, joining me from Los Angeles, California, to rapid-fire through the necessary technology—or seriously considered technology—for every hotel looking to work their way out of this mess.

Hold on to your boots, she’s rolling fast!

Key technologies discussed:
(PMS) Property Management...


Sep 25, 2020

I drive north of Houston, Texas, to sit down (socially distanced in the Jimmy Buffet suite!) with Dustin Mathews, Sales Manager with Margaritaville Lake Resort, Lake Conroe | Houston, to talk about what he and his resort have been experiencing during the pandemic.

As you might imagine, a resort, on a lake, just an...


Sep 25, 2020

It’s been awhile since our Director of Revenue Management Services, Nicole Adair, CRME, has joined me, and I wanted to see how our clients were doing amid the pandemic. Good news is, not too bad.

Key takeaways:
Staycation market properties are seeing crazy demand, rate growth YOY.
Couple of hotels have hit last...


Sep 25, 2020

Opening a hotel amid a pandemic?! 🤯Well, yes, and Stephanie Wan, Front House Manager and on the pre-open team, for Nobu Hotel London Portman Square, gives us some insight on why and how.

Stephanie was moving from her Barcelona hotel to start the pre-open for Nobu when the pandemic hit. While a it’s been a tricky...